Trauma Education Essentials
Banner-Concepts_2500-5d.jpg

FAQ

Answers to your questions.

 

Frequently Asked Questions


How much do the 3 hour webinars cost?

  • For 2018 the following fees apply:
  • Regular Registration $69 USD
  • Emerging Professionals $49 USD
  • Students $39 USD
  • 3 CE credits (APA, NBCC) available at checkout for an additional $10 USD. Note that CE credits are available for live webinars only. 
  • 2.75 ASWB CE credits available at checkout for an additional $10 USD. 
  • All prices are in US dollars

Are there group rates available for organizations? 

Yes definitely! Contact us at info@traumaedessentials.com for details. 

What do you mean when you say 'psychological trauma' or 'complex trauma'? 

The terms psychological trauma or complex trauma refer to physical, sexual, psychological, and verbal abuse, neglect, abandonment, combat, accidents, natural disasters and other disturbing events. Typically, complex trauma refers to abuse that occurred in childhood, and was repetitive in nature. 

Who should attend these webinars?

Our workshops are designed for health professionals (and learners) including, but not limited to, psychologists, social workers, psychotherapists, nurses, counselors, addictions specialists,  art therapists, music therapists, play therapists, family and couples therapists, occupational therapists, first responders, and psychiatrists. Other health professionals who are interested in learning more about trauma and trauma-informed care are also welcome. At this time we do not offer webinars that are open to the general public but we hope to do so in the future!

We try to present our topics in a way that makes them accessible and beneficial for those just learning about trauma, as well as for seasoned professionals with an advanced knowledge base. We recommend reviewing the webinar objectives to see if they speak to your needs and interests. All of our webinars contain intermediate level content unless otherwise specified. 

What if I can’t attend the live webinars?

You can purchase a recorded version of each webinar through our website.  The recorded webinar is available for 2 months following the date of the live webinar after which it will be removed from our site. Please note that no CE credits are available for recorded webinars. 

The recorded webinars don't play on mobile phones or tablets but they do play on all laptop or desktop computers. If you have already purchased the live webinar then you have complimentary access to the recorded version of the webinar at no additional charge for two months following the live webinar.

Time zone

Webinars take place at various times so please check your webinar start time carefully.  All webinar start times are according to Eastern time (Ex. New York City/Toronto time). 

*Trauma Education Essentials is not responsible for miscalculations relating to the webinar start time in your area and will not issue refunds for anyone who missed the event due to timing mix-ups. It is your responsibility to make sure you know the correct start time in your area. 

Can you explain the student & emerging professional fee category? 

We know it can take a bit of time (and money) to set up a new practice or settle into a new job so we offer a discounted fee to those early in their careers.  We define an emerging professional as someone who has completed an advanced degree and is in the first 3 years of their career. The 3 year time frame is based on the date you were licensed as a clinician or the date you graduated for researchers. After 3 years, the regular registration fee applies. After you have registered for a webinar (live or recorded), please scan or take a clear photo of proof of emerging professional status and email to info@traumaedessentials.com. Acceptable documents include one of the following: degree certificate or license to practice. You will not receive a link to the webinar until we have received your documentation so please do send it along. 

Student registration is open to those enrolled in a program of study leading to a degree or certification in the health care field. After you have registered for a webinar (live or recorded), please scan or take a clear photo of proof of student status and email to info@traumaedessentials.com. Acceptable documents include one of the following: a signed letter from your program director simply confirming your student status, a signed letter from a supervisor, transcripts, a copy of course registration or other proof of enrollment. You will not receive a link to the webinar until we have received your documentation so please do send it along. 

How do I register?

Click on “Upcoming webinars” or "Recorded webinars" on the webinar tab on the navigation bar.  Select the webinar of your choice, you will be directed to the registration site. Once registered you will receive a confirmation of purchase email immediately. A few days before the live webinar, we will email you with a reminder and a link to enter the virtual conference room on the day of the live webinar. In this email you will also receive a link for you to perform a system test and get your computer ready prior to the start date of the webinar. Each individual registration includes a link to the webinar that can be used by one person only and must not be shared. 

*We will correspond with you via the email address you provide during registration. If you would prefer we use another email, no problem, just let us know. 

Do I have to pay online?

Yes you do. We accept most major credit cards (Visa, Mastercard, American Express, Discover) as well as Paypal, and Apple Pay. We are not able to accept or process cheques at this time.

How do I log in to the webinar?

On the day of the workshop just click on the link that you received in our reminder email and enter your information in the appropriate fields. You need to sign in with your legal name (no nick names for CE purposes) and your email address and you will be in the online conference room. We will provide you with contact information for our tech support in case you're having any difficulties.

Technical

You need a desktop or laptop PC (running Windows XP or Windows 7), or a Mac (OSX 10.4 or greater) or an ipad, tablet, or other mobile device to access the virtual conference room. You will receive an email from us with all the instructions needed to help you prepare in advance. You will have an opportunity to test your computer and have it ready for your virtual experience. This is done with the goal of minimizing any potential issues once you are in your virtual webinar. You will also receive contact information where you can request technical assistance before and during the live webinars. 

During a webinar, if I am experiencing problems with audio, or I can't hear the presenter very well. What can I do?

We encourage you to test your computer equipment a few hours before the webinar to make sure everything works as it should. Make sure the volume setting on your computer or mobile device is turned up. We will do everything we can to eliminate technical difficulties within our control and we will have a contact person available for technical issues during the live webinar. Refunds will not be issued for technical issues unless they affect the entire participant group. 

Upon joining the webinar, you will be prompted to connect your audio. We strongly recommend that you choose the ‘call using computer’ or ‘call over internet’ audio option which uses your computer or mobile devices own speakers, which is free of charge.

If for some reason, you need to call in on a phone line, a phone number (that is not toll-free) will be provided, however, you may have to pay long-distance charges, depending on your phone plan, which you will be responsible for paying.

Can I cancel my webinar registration?

Of course! The deadline for cancellation with a refund is 48 hours before the start time of the live webinar. Registrants who cancel within that time will receive a refund, minus a $10 service fee. Cancellations received after that time will not be refunded. To cancel your registration, email info@traumaedessentials.com. 

Trauma Education Essentials is not responsible for miscalculations relating to the webinar start time in your area and will not issue refunds for anyone who missed the event due to timing mix-ups. No refunds are offered for no shows. 

Where can I find your Terms of Service and Privacy Policy?

You've came to the right place! Click here for Terms of Service details and here for our Privacy Policy. Contact us with any questions or concerns. We are GDPR compliant. 

Where can I find your Grievance Policy?

Click here for details on our grievance policy.

What do I do if I have a disability that requires accommodation in order to take an online webinar?

Please contact us at info@traumaedessentials.com and let us know more details about how we can assist.  

How do I purchase a gift card for someone else?

You can purchase a gift card here. The recipient will receive an email from you containing a digital gift card in the amount that you choose. 

I have a question that hasn't been answered yet!

Please email us at info@traumaedessentials.com and we will respond as quickly as we can (typically within a few working days).

 

Don't miss out on exclusive content!

Sign up for our free newsletter and receive exclusive content featuring book reviews, news items, journal article summaries and upcoming webinar info.