Frequently Asked Questions
What do you mean when you say 'psychological trauma' or 'complex trauma'?
The terms psychological trauma or complex trauma refer to physical, sexual, psychological, and verbal abuse, neglect, abandonment, combat, accidents, natural disasters and other disturbing events. Typically, complex trauma refers to abuse that occurred in childhood, and was repetitive in nature.
Who should attend the webinars, online courses and workshops?
Our webinars, online courses, and workshops are designed for health professionals including, but not limited to, psychologists, social workers, psychotherapists, nurses, counselors, psychiatrists, addictions specialists, art therapists, music therapists, play therapists, family and couples therapists, occupational therapists, first responders, physicians, physician assistants, midwives, nutritionists, chiropractors, physiotherapists, community health workers, healthcare administrators, researchers, and educators.
We try to present our topics in a way that makes them accessible and beneficial for those just learning about trauma, as well as for seasoned professionals with an advanced knowledge base. We recommend reviewing the webinar objectives to see if they speak to your needs and interests. All of our webinars contain intermediate level content unless otherwise specified.
Are there group rates available for organizations?
Yes definitely! Contact us at email@example.com for details.
Do you do customized workshops or webinars?
If your organization is looking for specific content, either via webinar or in-person training, please contact us at firstname.lastname@example.org. We are happy to collaborate with you to meet the educational needs of your organization.
What if I can’t attend the live webinars?
You can purchase a recorded version of each webinar through our website. The recorded webinar is available for online viewing for 2 months from date of purchase. Please note that no CE credits are available for recorded webinars.
The recorded webinars don't play on mobile phones or tablets but they do play on all laptop or desktop computers. If you have already purchased the live webinar then you have complimentary access to the recorded version of the webinar at no additional charge for three months following the live webinar.
Webinars take place at various times so please check your webinar start time carefully. All webinar start times are according to Eastern time (Ex. New York City/Toronto time).
*Trauma Education Essentials is not responsible for miscalculations relating to the webinar start time in your area and will not issue refunds for anyone who missed the event due to timing mix-ups. It is your responsibility to make sure you know the correct start time in your area.
Can you explain the student fee category?
Student registration is open to those enrolled, full-time, in a program of study leading to a degree or certification in the health care field. After you have registered for a webinar (live or recorded), please scan or take a clear photo of proof of student status and email to email@example.com. Acceptable documents include one of the following: a signed letter from your program director simply confirming your student status, a signed letter from a supervisor, transcripts, a copy of course registration or other proof of enrollment. You will not receive a link to the webinar until we have received your documentation so please do send it along.
How do I register for a webinar?
Click on “Upcoming webinars” or "On Demand webinars" on the webinar tab on the navigation bar. Select the webinar of your choice, you will be directed to the registration site. Once registered you will receive a confirmation of purchase email immediately. A few days before the live webinar, we will email you with a reminder and a link to enter the virtual conference room on the day of the live webinar. In this email you will also receive a link for you to perform a system test and get your computer ready prior to the start date of the webinar. Each individual registration includes a link to the webinar that can be used by one person only and must not be shared.
*We will correspond with you via the email address you provide during registration. If you would prefer we use another email, no problem, just let us know.
Do I have to pay online?
Yes you do. We accept most major credit cards (Visa, Mastercard, American Express, Discover) as well as Paypal, and Apple Pay. We are not able to accept or process cheques at this time.
How do I log in to the webinar?
On the day of the workshop just click on the link that you received in our reminder email and enter your information in the appropriate fields. You need to sign in with your legal name (no nick names for CE purposes) and your email address and you will be in the online conference room. We will provide you with contact information for our tech support in case you're having any difficulties.
You need a desktop or laptop PC (running Windows XP or Windows 7), or a Mac (OSX 10.4 or greater) or an ipad, tablet, or other mobile device to access the virtual conference room. You will receive an email from us with all the instructions needed to help you prepare in advance. You will have an opportunity to test your computer and have it ready for your virtual experience. This is done with the goal of minimizing any potential issues once you are in your virtual webinar. You will also receive contact information where you can request technical assistance before and during the live webinars.
During a webinar, if I am experiencing problems with audio, or I can't hear the presenter very well. What can I do?
We encourage you to test your computer equipment a few hours before the webinar to make sure everything works as it should. Make sure the volume setting on your computer or mobile device is turned up. We will do everything we can to eliminate technical difficulties within our control and we will have a contact person available for technical issues during the live webinar. Refunds will not be issued for technical issues unless they affect the entire participant group.
Upon joining the webinar, you will be prompted to connect your audio. We strongly recommend that you choose the ‘call using computer’ or ‘call over internet’ audio option which uses your computer or mobile devices own speakers, which is free of charge.
If for some reason, you need to call in on a phone line, a phone number (that is not toll-free) will be provided, however, you may have to pay long-distance charges, depending on your phone plan, which you will be responsible for paying.
Can I cancel my webinar registration?
Of course! The deadline for cancellation with a refund is 48 hours before the start time of the live webinar. Registrants who cancel within that time will receive a full refund. Cancellations received after that time will not be refunded. To cancel your registration, email firstname.lastname@example.org.
Trauma Education Essentials is not responsible for miscalculations relating to the webinar start time in your area and will not issue refunds for anyone who missed the event due to timing mix-ups. No refunds are offered for no shows.
If Trauma Education Essentials has to cancel or postpone a webinar or workshop, for any reason, a full refund will be promptly be provided to registrants.
Where can I find your Grievance Policy?
Click here for details on our grievance policy.
What do I do if I have a disability that requires accommodation in order to take an online webinar or course, or in-person workshop?
Please contact us at email@example.com and let us know more details about how we can assist. Our workshops will only be held in fully accessible locations.
How do I purchase a gift card for someone else?
I have a question that hasn't been answered yet!
Please email us at firstname.lastname@example.org and we will respond as quickly as we can (typically within a few working days).