Trauma Education Essentials
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Frequently Asked Questions

Answers to your questions.

 

Frequently Asked Questions


How much do the live webinars cost?

  • Regular Registration Fee $69 USD
  • Emerging Professionals $49 USD
  • Students $39 USD
  • 3 CEUs available at checkout for an additional $10 USD. See CEUs tab for more info. 
  • All prices are in US dollars
  • The recorded webinars are the same price as the live webinars.

What do you mean when you say 'psychological trauma' or 'complex trauma'? 

The terms psychological trauma or complex trauma refer to physical, sexual, psychological, and verbal abuse, neglect, abandonment, combat, accidents, natural disasters and other disturbing events. Typically, complex trauma refers to abuse that occurred in childhood, and was repetitive in nature. 

Who should attend these webinars?

Our workshops are designed for mental health professionals (and learners) including, but not limited to, psychologists, social workers, psychotherapists, nurses, counselors, addictions specialists,  art therapists, music therapists, play therapists, family and couples therapists, occupational therapists, and psychiatrists. Other health professionals who are interested in learning more about trauma and trauma-informed care are also welcome. At this time we do not offer webinars that are open to the general public but we hope to do so in the future!

We try to present our topics in a way that makes them accessible and beneficial for those just learning about trauma, as well as for seasoned professionals with an advanced knowledge base. We recommend reviewing the webinar objectives to see if they speak to your needs and interests. 

What if I can’t attend the live webinars?

You can purchase a recorded version of each webinar through our website.  The recorded webinar is available for 2 months following the date of the live webinar after which, it will be removed from our site. If you purchase the recorded webinar you will have access to it until it is removed two months following the date of the live webinar. Continuing education credits can be earned by completing a quiz following the recording. The recorded webinars are the same price as the live webinars. If you have purchased the live webinar then you have access to the recorded version of the webinar at no additional charge for two months following the live webinar. 

Time zone

Webinars take place at various times so please check your webinar start time carefully.  All webinar start times are according to Eastern time (Ex. New York City/Toronto time). 

*Trauma Education Essentials is not responsible for miscalculations relating to the webinar start time in your area and will not issue refunds for anyone who missed the event due to timing mix-ups. It is your responsibility to make sure you know the correct start time in your area. 

Can you explain the student & emerging professional fee category? 

We know it can take a bit of time (and money) to set up a new practice or settle into a new job so we offer a discounted fee to those early in their careers.  We define an emerging professional as someone who has completed an advanced degree and is in the first 3 years of their career. The 3 year time frame is based on the date you were licensed as a clinician or the date you graduated for researchers. After 3 years, the regular registration fee applies. After you have registered for a webinar (live or recorded), please scan or take a clear photo of proof of emerging professional status and email to info@traumaedessentials.com. Acceptable documents include one of the following: degree certificate or license to practice.

Student registration is open to those enrolled in a program of study leading to a degree or certification in the health care field. After you have registered for a webinar (live or recorded), please scan or take a clear photo of proof of student status and email to info@traumaedessentials.com. Acceptable documents include one of the following: a signed letter from your program director simply confirming your student status, a signed letter from a supervisor, transcripts, a copy of course registration or other proof of enrollment. 

How do I register?

Click on “Webinars” on the navigation bar and select "Schedule" from the dropdown menu. From the upcoming workshops menu listed, choose the  workshop you want to attend. Once you make your choice, you will be directed to the registration site and can choose to register with 3 CEUs or with no CEUs. Once registered you will receive a confirmation email immediately. A month before the live webinar, we will email you with a reminder and a link to enter the virtual conference room on the day of the live webinar. In this email you will also receive a link for you to perform a system test and get your computer ready prior to the start date of the webinar. 

Do I have to pay online?

Yes you do. We accept most major credit cards (Visa, Mastercard, American Express, Discover) as well as Paypal, and Apple Pay. We are not able to accept or process cheques at this time.

How do I log in to the webinar?

On the day of the workshop just click on the link that you received in our reminder email and enter your information in the appropriate fields. You need to sign in with your legal name (no nick names for CEU purposes) and your email address and you will be in the online conference room. We will provide you with contact information for our tech support in case you're having any difficulties.

Technical

You need a desktop or laptop PC (running Windows XP or Windows 7), or a Mac (OSX 10.4 or greater) or an ipad, tablet, or other mobile device to access the virtual conference room. You will receive an email from us with all the instructions needed to help you prepare in advance. You will have an opportunity to test your computer and have it ready for your virtual experience. This is done with the goal of minimizing any potential issues once you are in your virtual webinar. You will also receive an email address and a phone number where you can request technical assistance. However, if you prepare in advance, most likely you will not have any issues.

During a webinar, if I am experiencing problems with my speaker phone, or I can't hear the presenter very well. What can I do?

We encourage you to test your phone and computer equipment a few hours before the webinar to make sure everything works as it should. Make sure the volume setting on your speakerphone is turned up to its highest possible level. We will do everything we can to eliminate technical difficulties within our control and we will have a contact person available for technical issues during the webinar. Refunds will not be issued for technical issues unless they affect the entire participant group. 

Can I cancel my webinar registration?

Of course! The deadline for cancellation with a refund is 48 hours before the start time of the live webinar. Registrants who cancel within that time will receive a refund, minus a $10 service fee. Cancellations received after that time will not be refunded. To cancel your registration, email info@traumaedessentials.com. 

Trauma Education Essentials is not responsible for miscalculations relating to the webinar start time in your area and will not issue refunds for anyone who missed the event due to timing mix-ups. No refunds are offered for no shows. 

Where can I find you Terms of Service and Privacy Policy?

You've came to the right place! Click here for Terms of Service details and here for our Privacy Policy. Contact us with any questions or concerns. 

I have a question that hasn't been answered yet!

Please email us at info@traumaedessentials.com and we will respond as quickly as we can (typically within a few working days).

 

Don't miss out

Most webinars consist of two speakers and last for 3 hours. If you can't make it to the live webinar, the recording will be available for purchase on our website about 1 week afterwards.